Support

At Whyte’s we offer continuous phone support to our customers!!!

If you’re out on a job and run into trouble, you have peace of mind knowing that the Whyte’s Support Team is available to take your call and guide you away from making costly mistakes.  We answer all enquiries from small to large, from chemical selection to identifying carpet and tile type.

Simply call (03) 9758 6711 and we will direct you to the right place.

Common Q & A’s

 

Portable:

Are you finding your machine is struggling for pressure?

In many cases, you may find the problem lies in the cleanliness of the solution tank filter. Before calling technicians or paying a servicing fee, check and clean the filter.

Portable vacuum suction problems?

Is the dump valve closed? These can sometimes appear closed when they’re slightly open. Try fully opening then re-closing the dump valve before continuing further. If unsuccessful, another cause can be related to the vacuum intake filter located in the waste tank. Check and clean before using your machine.

Machine won’t switch on

Some common causes for the machine showing no signs of turning on:

  • The power source
  • Extension lead – Make sure to test the extension lead by running another piece of machinery/appliance to make sure there is no fault.
  • Fuse – Check that a fuse in the house has not been tripped, stopping the power to your machine. If this happens, you may need to reassess the power points you are using for your machine, is it dual lead? If so, are the cords plugged into separate power circuits.
  • Power point not working – Check with another appliance to make sure the power point is in working order if you’re experiencing difficulty.

 

 

 

Truckmounts:

Water pressure problems

Loss of solution pressure and water flow is another challenge some face from time to time. Make sure the garden tap is turned on before continuing further, please be aware some outside garden taps are on a timer, this may also affect your truckmount water pressure.

Vacuum problems – Is the dump valve closed? These can sometimes appear closed when they’re slightly open. Try fully opening then re-closing the dump valve before continuing further. If unsuccessful, another possible cause is the waste tank lid. Test the lid by making sure it is properly fitted/closed.

Heat Problems

Potential cause is the heat bypass valve. Lack of heat is caused by the unit bypassing too much water through the bypass vale, it may be faulty and need to be replaced.

TH40 Turbo won’t spin

A potential cause is the solution filter. Make sure to check and clean before continuing. It is located just after the male quick connect on the handle.

 

Hydroforce sprayer won’t pick up chemicals

A potential cause is the solution filter located just after the male quick connect. Make sure to check and clean before continuing.

For more information, click here to view our video centre.